What to do if you have poor mobile coverage
There are certain areas in the UK that can suffer from poor mobile coverage. If this applies to you, it is important to ensure that you deal will the problem effectively. These are some of the best ways to do so.
Consider a complaint
According to Which?, anyone with a consistently poor mobile signal at home has specific rights under the Sale of Goods and Services Act. If there is a consistently poor signal – or even no signal – in your area, the contract can be terminated for non-performance. It is worth noting, however, that if there is only one particular area in which the phone does not work then it is probably due to something other than a bad signal.
Look at inside assistance
If the low signal is in your house then it is worth getting in touch with your network, which will usually be happy to try to help. Your network may even be able to supply a femtocell, such as Vodafone Sure Signal, the Home Signal from Three or the O2 BoostBox, to try to give the signal a boost.
Declining services
If your signal started out fine but has deteriorated, operators are legally required to be sympathetic. If they are not sympathetic, you can take your complaint to either the communications ombudsman or the Communications and Internet Services Adjudication Scheme.
Check before buying
All networks will have coverage maps showing where their signals are strongest and weakest. It can be worth checking this out before signing up to a long-term deal.